Ecommerce Operations Specialist

About Bloomentum

Bloomentum is a fast growing brand group building global direct to consumer businesses across apparel, beauty, lifestyle and family categories. We are committed to product excellence, customer centricity and scalable operations. Bloomentum is a place where young Vietnamese talents come together, united by the 3S mindset: Smart in thinking, Simple in approach, and Scalable by design. We dream boldly, execute with discipline, and build global brands with clarity, intention and long term vision.

The role

We are looking for an Ecommerce Operations Specialist to oversee and optimize the day-to-day operations of Bloomentum’s global e-commerce ecosystem. This role is ideal for someone with strong operational ownership, analytical thinking, and hands-on experience in managing online storefront performance across multiple channels.

You will be responsible for ensuring smooth platform operations, optimizing customer experience, supporting commercial growth initiatives, and improving overall e-commerce performance through data-driven execution.

What you’ll do:

  • Manage end-to-end e-commerce platform operations ,marketplaces, and other online sales channels.
  • Monitor and optimize storefront performance, including product listings, product display, navigation flow, and overall user experience.
  • Analyze platform and campaign performance metrics to improve key e-commerce KPIs such as Conversion Rate (CR), AOV, CLTV, and operational efficiency.
  • Conduct product audits and ensure listings comply with platform standards, policies, and operational best practices.
  • Identify operational issues throughout the purchasing journey and proactively resolve customer-facing problems.
  • Contribute to UX/UI improvements and sales funnel optimization to maximize engagement and conversion performance.
  • Work closely with Growth and Marketing teams to support campaign execution, merchandising strategy, and revenue-driving initiatives.
  • Research market trends, competitor activities, and customer behaviors to support business and merchandising decisions.

Requirements Must-Have: 

  • Experience in E-commerce Operations, Marketplace Operations, or Digital Commerce roles.
  • Familiarity with Shopify, TikTok Shop, Amazon, or other marketplace ecosystems.
  • Strong coordination and communication skills when working with cross-functional teams.
  • High attention to detail, problem-solving ability, and operational ownership.
  • Proactive, adaptable, and comfortable working in a fast-paced growth environment.

What we’re excited to offer you:

  • Data-informed, geared towards work efficiency.
  • Ability to work cross functionally with a fast-growing team.
  • Young, dynamic, transparent and open-minded working culture for employees to learn and develop themselves. A supportive environment that fosters and encourages new ideas and innovation.
  • Your personal growth matters just as much as business growth. We invest in your development because we believe that when individuals thrive, teams win and brands grow.
  • You’ll be building creative systems from scratch across multiple exciting brands.
  • Opportunity to develop into a key-member in the future.
  • Competitive salary package based on experience and demonstrated impact.
  • Full salary during probation period (upto 2 months) 
  • Salary review every 6 months
  • Attractive sales bonus, bonuses for the 13th and 14th months.
  • Receive full benefits according to the Labor Law (social insurance, health insurance, annual leave, national Holiday/Tet Bonus, …)
  • You’ll get free products from across our brand family

Team Management

Reports to: CEO.

Career Path

Fast-track promotion to Ecommerce Operation Manager - Director based on results.

Working Location

On-site,

Hong Kong Tower, 243A De La Thanh Str, Hanoi

Working Hours

Monday - Friday: 9:00 AM to 18:00 PM, with a 1-hour lunch break.

Employment Type

Full-time, On-site.

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