Fulfillment & Operation Specialist
About Bloomentum
Bloomentum is a fast growing brand group building global direct to consumer businesses across apparel, beauty, lifestyle and family categories. We are committed to product excellence, customer centricity and scalable operations. Bloomentum is a place where young Vietnamese talents come together, united by the 3S mindset: Smart in thinking, Simple in approach, and Scalable by design. We dream boldly, execute with discipline, and build global brands with clarity, intention and long term vision.
The role
We are looking for a Fulfillment & Operations Specialist to take ownership of our order and fulfillment operations, ensuring orders are processed accurately, delivered on time, and supported by a smooth customer experience.
Key Responsibilities
1. Order Management
- Manage the end-to-end order process on Shopify, from order creation to fulfillment and completion.
- Review and handle order exceptions, including high-risk orders, duplicate orders, payment issues, address errors, and order holds.
- Process order edits, cancellations, refunds, and order recreations when required.
- Monitor order status and ensure orders are processed within agreed SLAs.
- Coordinate with Customer Support to resolve order-related and post-purchase issues.
2. Fulfillment & Delivery
- Monitor the fulfillment process from order processing to shipment and final delivery.
- Coordinate with warehouses, 3PLs, and logistics partners to ensure orders are fulfilled and delivered on time.
- Follow up on delayed, lost, damaged, or incorrectly fulfilled orders and coordinate solutions.
- Monitor inventory availability and flag stock issues that may affect fulfillment.
- Identify recurring fulfillment issues and work with relevant teams to improve the process.
3. Reporting & Process Improvement
- Track key fulfillment metrics such as Order Processing Time, Fulfillment Rate, Delivery SLA, and Refund Rate.
- Prepare regular operational reports and identify key issues or trends.
- Proactively suggest improvements to increase fulfillment efficiency and improve the customer experience.
Requirements
- Bachelor’s degree or equivalent.
- 2+ years of hands-on experience in Fulfillment, E-commerce Operations, Order Management, or a related field.
- Strong understanding of end-to-end fulfillment and order management processes.
- Experience working with Shopify or other e-commerce platforms.
- Experience coordinating with warehouses, 3PLs, and logistics partners.
- Good Excel or Google Sheets skills.
- Strong problem-solving and follow-up skills, especially when handling operational exceptions.
- Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
- Proactive and able to work independently with a strong sense of ownership.
- Comfortable using English in a professional working environment.
What we’re excited to offer you:
- Salary: 13,000,000 – 20,000,000 VND/month, depending on experience and capability.
- Hands-on experience in a fast-growing global DTC e-commerce environment.
- A culture that values ownership, autonomy, and results — no time tracking.
- Full statutory benefits, including Social Insurance, Health Insurance, and Unemployment Insurance.
- 12 days of annual leave per year.
- Probation of up to 2 months, with the possibility of early confirmation.
- Salary review every 6 months.
- Clear opportunities for career growth as the business scales.
- Attractive sales bonus, bonuses for the 13th and 14th months.
- Receive full benefits according to the Labor Law (social insurance, health insurance, annual leave, national Holiday/Tet Bonus, …)
- You’ll get free products from across our brand family
Team Management
Reports to: CEO.
Career Path
Fast-track promotion to Commercial Director based on results.
Working Location
On-site,
Hong Kong Tower, 243A De La Thanh Str, Hanoi
Working Hours
Monday - Friday: 9:00 AM to 18:00 PM / 10:00 AM to 19:00 PM, with a 1-hour lunch break.
Employment Type
Full-time, On-site.